We're sorry to hear there is something wrong with your watch, but not to worry, we will get it fixed for you as soon as possible. Here is what you need to include with your watch when you send it to us:
A copy of the original invoice for your watch as proof of purchase.
Payment for the shipping/ handling charges. You can send a money order or pay by credit card. You must provide your credit card info in the Watch Repair Form. Shipping & handling charges are:
48 Continental U.S. - $8.00
HI, AK, PR, Canada - $20.00
International - $36.00
If your repair is not covered under the warranty and there is an additional charge, we will contact you for approval of those charges. Click here for a price list of non-warranty repairs.
Make sure you pack your watch securely (do not include the box or original packaging) and ship it via USPS through a traceable service such as Priority Mail. Ship your watch and payment to:
